TELS GLOBAL: Management System

Since the company’s foundation, our managers have been guided by the highest quality of services, the urge to recognize and meet customers’ expectations as well as by careful attitude to environmental protection complying with environmental legislation.

Today this quality management system encourages our customers’ loyalty and trust, proving the ability of TELS GLOBAL to fulfill the company's obligations, and ensuring timely and reliable cargo delivery worldwide.The main goal of our quality management system is the ultimate satisfaction of our customers’ needs.

In addition to the aforesaid, company quality management system is aimed at:
  • prevention of potential discrepancies while delivering our services; 
  • providing our clients with comprehensive information about our services; 
  • ongoing business process improvement; 
  • transparency towards our partners and potential customers; 
  • ongoing employee training and their professional skills enhancement. 
TELS GLOBAL strives to develop and improve the existing management system and make sure it meets the highest quality management standards for international services. 

Introducing TELS GLOBAL quality management system

The quality management system at company has been implemented since its compliance with the international certificate ISO 9001-2000 requirements was confirmed.

Company was first certified with ISO 9001-2000 in 2005 by TEST – St. Petersburg company, a representative of IQNet international certification network. We confirm this compliance with international standards by passing annual auditing procedures. 

The quality management department was founded in June, 2007. The department is responsible for quality management system maintaining and its ongoing improvement as well as for other management systems based on the ISO standards establishing and introduction. 

Company introduced the ecological management system during 2007-2008. This system meets ISO 14001-2004 international certificate requirements. The ecological management system determines the most significant aspects of quality management. 

In September 2008 company confirmed the compliance of its integrated management system with the requirements of ISO 9001-2000 and ISO 14001-2004 in the course of certification audit carried out by the Certification Association.

In September 2010 all company departments were certified as compliant with the requirements of ISO 9001:2008.

In September 2011 the inspection audit carried out at company confirmed the compliance of the company’s management system with the ISO 9001:2008 requirements. 

In October 2008 TELS passed the SQAS-assessment for compliance with the European Chemical Council’s (CEFIC) requirements for freight forwarding. The Bureau examined such parameters as service quality, environmental protection, labour protection and cargo transportation security. The final assessment report is available in the CEFIC database for companies-members of the European Chemical Council.

In 2010 company was granted with the Exxon Mobil certificate. Exxon Mobil is the world’s biggest oil company that applies much tougher requirements to its logistic partners than those by ISO.

In 2017 the company was certified according to the new international standard ISO 9001: 2015. Company has developed, implemented and maintains a quality management system in accordance with the requirements of the international standard ISO 9001: 2015.

TELS GLOBAL: ecological management system

Since the company was founded, TELS GLOBAL management has been showcasing not only its responsibility for the service quality, but also the responsibility for the impact of its activities on the environment and society.

The ecological management system, based on the requirements of ISO 14001-2004, is the next step towards company management system development, which is based on ISO 9001-2000 (ISO 9001-2008 since September 2008) standards.
In 2017 was certified according to the new international standard ISO 14001:2015.
The ecological management system TELS GLOBAL proves that the company strives to deliver its services in line with corporate responsibility, sustainable development and environmental protection.

TELS GLOBAL has the following key goals for its environmental protection efforts: 
  • establishing risk assessment  systems and potential cargo transportations emergencies prevention, including dangerous cargo shipment;
  • informing our partners about the ecological management system as well as about our requirements towards our contractors; 
  • increasing the ecological awareness level among TELS GLOBAL employees. 

TELS GLOBAL:  Information Security Management Systems 

Company achieved accredited ISO 27001:2013 Information Security Management Systems (ISMS) certification on October 17, 2019. The audit was performed by TÜV certification body (Germany).

ISO/IEC 27001 is one of the key and most effective way to protect and manage information. The standard specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented information security management system within the context of organization’s overall business risks. The Information Security Management System covers all information assets – paper and electronic documents, computers, information systems, networks, personnel storing and processing information.

ISO 27001 certification demonstrates to our business partners and customers that the company has an effective information security management system and that their business information is well protected.